Telephone : + 33(0)1.80.50.51.01
WhatsApp : + 33(0)7.49.73.66.38
Contact e-mail : contact@lesnereides.com

Opening Hours
Mondays to Thursdays, from 9:30am to 1pm and from 2pm to 6pm  
Fridays, from 9:30am to 1pm and from 2pm to 5pm

Les Néréides

Once you have placed your order online and received the various confirmation emails, it is no longer possible to modify or cancel your order.&#xA0;We therefore invite you to contact Customer Services as soon as possible to request cancellation of your order, before it is dispatched.&#xA0;Customer Service is available on 01 80 50 51 11, Monday to Thursday from 9.30am to 1pm and from 2pm to 5pm and on Friday from 9.30am to 1pm and from 2pm to 5pm, or by sending a massage via the <a href="https://contact.gorgias.help/forms/rebj0gpa">Contact Us</a> page.&#xA0;You can also reach us on WhatsApp on 07 49 73 66 38.

Once you have placed your order online and received the various confirmation emails, it is no longer possible to modify or cancel your order. We therefore invite you to contact Customer Services as soon as possible to request cancellation of your ord

How do I change or cancel my order?

Order

How can I find out my ring size?

How do I care for a piece of jewellery from Les Néréides?

How can I be sure my jewellery is authentic?

What kind of repair service is available beyond the warranty period?

Our jewellery

What delivery methods are available for France?

What are the rates and delivery times?

What are the delivery exceptions?

Do I have to pay customs fees?

Delivery

What methods of payment are available online?

Online payment: what protection and security?

Payment

Can I track my order with a customer account?

How can I track my order as a guest?

Are you not receiving the emails?

How do I create a customer account?

How do I reset my password?

How do I subscribe to or unsubscribe from newsletters?

My account

How do I return my order?

How long does it take to return an order, and at what cost?

How long does it take to receive a refund?

Return and refund

What is the status of my order?

A problem with my order?

I have not received my order?

How do I get the invoice for my order?

What is the RGPD policy?

What is the guarantee on Les Néréides products?

Guarantee

How do I change or cancel my order?Updated 8 months ago