Are you not receiving the emails?Updated 8 months ago

As a first step, check the junk mail in your inbox. 

To avoid this, add the [email protected] email address to your address book. 

For orders placed with a customer account, you can also consult your order history online, via your customer area. 

If your order has been validated, the order status will be Paid. The order will soon be prepared and dispatched. 

If you do not receive an order confirmation by email or in your account, please contact Customer Services by telephone on 01 80 50 51 11, Monday to Thursday from 9.30am to 1pm and from 2pm to 5pm and on Friday from 9.30am to 1pm and from 2pm to 5pm. 

You can also reach us on WhatsApp on 07 49 73 66 38.